2. Start Receiving data

2.1 Confirm receiving data

• Initiate Data Sync: After configuration, initiate the data transfer process. Depending on your setup, this might be real-time (for webhooks/APIs) or a batch upload (for historical data).

• Verify Data Receipt: Check your Requesty dashboard to confirm that data is being received and processed correctly.

Visit your dashboard to see if you're receiving data:

2.2 Validate and review initial chatlogs

• Within the chatlogs page you can see the actual messages coming in

2.3 Functionalities: 2.3.1 Filters:

• Sentiment (positive, negative, neutral)

• Date range (any date range)

• Responder (the name of the agent or LLM that responded to the customer)

• Topics (assigned topic for each conversation)

2.3.2 Chatlog

• Sentiment

• Session Time (total time spent during the conversation)

• Sentiment Score (based on multiple algorithms and words the user has used)

• Topics (assigned topic)

Sign up here and give it a try!